Now Hiring - Account Manager-Employee Benefits (J.L. Jones) in Springfield, OR

What You’ll Do:

• Supports and demonstrates IMA’s core values
• Values and understands the importance of diversity, equity, and inclusion among all IMA associates

• Client service

• Maintains regular, professional contact to create and foster relationships with client representatives
• Researches and resolves issues and requests in a timely manner, including issues requiring direct interactions
• Conducts reviews and works to provide guidance on compliance related matters. Provides ongoing technical/consulting service regarding compliance and legislation to clients
• Independently interfaces with clients, vendors, and associates to solve problems/questions relating to employee benefit programs

• Client meetings

• Participates in client and prospect meetings, and may lead meeting with guidance
• Assists in and prepares materials and collateral for meetings and discussions
• Records and reports meeting discussion and action items

• Carrier and vendor management

• Oversees new vendor/carrier implementations. Meets with carriers independently as required with primary responsibility for renewal management and enrollment process. Facilitates enrollment meetings
• Reviews carrier, vendor, and plan documents and contracts
• Maintains regular contact with carrier and vendor representatives to ensure client advocacy and that issues are being resolved in a timely manner

• Communication and education

• Trains clients on technology and resources available

• Works with clients to develop short and long-term employee communication objectives
• Creates member facing collateral pieces to promote and clarify benefit program features
• Leads in person, virtual, and telephonic sessions to provide information and plan details to participants
• Uses regular interactions to update clients on carrier and vendor partner features and services

• Training and Mentoring

• Mentors and trains other Account Managers

• Internal partnerships

• Actively participates and contributes to client service team operations
• Effectively communicates client updates to appropriate team members
• Assists with other team duties as needed – i.e., position vacancy, cover personal time off, etc.

You Should Have::

• Five+ years of similar or related experience
• Perfer an Associates degree or experience equivalent to a degree
• Excellent written and communication skills including good listening skills and attention to detail.
• Ability to consistently display a proactive, positive client focus and demonstrate a dedicated sense of urgency in serving their interests.
• The ability to handle and prioritize multiple tasks while meeting deadlines in a high volume, fast paced environment.
• Demonstrated the commitment to work through projects to completion
• High degree of critical thinking, organizational and decision making skills.
• Knowledge of employee benefits markets and employee benefit laws.
• Strong reasoning skills and the ability to analyze and interpret data and can clearly communicate ideas in a concise manner
• Ability to use the computer to create and retrieve Word documents and Excel worksheets and to enter and find information in agency management systems
• An understanding of agency workflow procedures, sales and service processes with a growing understanding of technology applications to workflow and quality control.
• Self-motivated and ability to work independently with limited supervision as well as in a team environment.
• The ability to be persuasive while maintaining good relationships with peers, carriers and clients
• A high degree of tact and diplomacy
• A state Life and Health license and will fulfill continuing education requirements to retain licensing
• Strong computer proficiency with Microsoft Office products and other programs
• The willingness to complete additional duties and take on additional responsibilities as the need arises

Compensation & Benefits: Being a part of IMA has its benefits. When you become part of the IMA family, you become eligible to take part in our valuable benefits and rewards package designed to benefit you, your family, and your life. Our plans are cost-effective, convenient and provide progressive ways for staying healthy, protecting loved ones, pursuing financial security and living a full and balanced life. This role is eligible for the following: Annual Performance Bonus, Stock Purchase, Medical Plans, Prescription Drugs, Dental, Vision, Family Assistance Program, FSA, HSA, Pre-Tax Parking Plan, 401(k), Life/AD&D, Accident, Critical Illness, Hospital Indemnity, Long Term Care, Short-term Disability, Long-term Disability, Business Travel Accident, Identity Theft, Paid Time Off,Flexible Work Options, Paid Holidays, Sabbatical, Gift Matching, Health Club Reimbursement, Personal and Professional Development. Final offer amounts will depend on a variety of factors, including the candidate’s geographic location, prior relevant experience, and their knowledge, skills, and abilities. Why Join IMA?:

• 2[please apply online] Business Insurance Magazine Best Places to Work in Insurance
• 2[please apply online] Inc. 5000’s List of Fastest Growing Companies
• 2022 Kansas City Business Journal’s Best Places to Work
• 2[please apply online] Los Angeles Business Journal’s Best Places to Work

• 2[please apply online] Puget Sound Business Journal’s Washington’s Best Workplaces
• 2021 Wichita Business Journal’s Best Places to Work, #1 in extra-large category
• 2021 Denver Business Journal’s Best Places to Work
• 2021 Dallas Business Journal’s Best Places to Work
• 2021 Alaska Journal of Commerce’s Best Workplaces in Alaska
• 2021 Civic 50 Colorado Honoree Recognizing 50 Most Community-Minded Companies
• 2021 Wichita Business Journal’s Fastest Growing Companies List